Returns & Exchanges
At Duralex, we stand behind the legendary durability of our tempered glassware. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack Securely
Place the glassware in its original packaging, ensuring items are well-padded to prevent breakage during transit, and include the provided packing slip.
Attach Shipping Label
Download and print the prepaid shipping label from our portal and affix it securely to the outside of your package.
Receive Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing